Literature review service quality banking
The dimensions literature review service quality banking as sympathy, tangibility, trustworthiness, receptiveness and assurance are essential for the satisfaction of essay in chronological order towards the services provided by the private banking sector in Bangladesh [ 19 ]. Manasa Nagabhushanam conducted a research literature review service quality banking on service quality of banks in India. Visit for more related articles at Journal of Internet Banking and Commerce. Hence this research study was undertaken. Results were analyzed using structural modeling techniques EQS 6. The customers expected higher from banks than what they actually received [ 12 ]. All these studies have concentrated on urban areas only. The factors such as quality of banking services, customer satisfaction, and the quality of bank relationship with customers have a significant effect on customer loyalty [ 24 ]. The study conducted by Athanassopoulos et al. They found a meaningful relationship between perceived service quality and customer satisfaction.